DOSSIER / ACTORCOMPANY · TELECOMMUNICATIONS
Telstra
Status Tracked
Paid more than $3 million over a Triple Zero call-centre failure; separately, ACMA sent it embargoed draft media releases on two unrelated matters, scam rules and overcharging, inviting comment on factual accuracy before publication.
- First tracked
- 2026
- Last on record
- 2026-10
- Named in
- 4 articles
- Across
- 2 cases
Named in 4 articles across 2 cases 18 connections: companies 6, mechanisms 1, regulators and bodies 5, agencies and departments 4, police 2
Key figure on file
$20 million to $24 million
The Telstra overcharging draft ACMA sent in advance of its 6 December 2023 release put the headline penalty and refund figure at $20 million; the rel… Documents ACMA released under freedom of information
Fig. 01 / Where this name appears
The Triple Zero Rort$20 million to $24 millionThe Telstra overcharging draft ACMA sent in advance of its 6 December 2023 release put the headline penalty and refund figure at $20 million; the r…3 articles →The Reporting Rort11 article →
Fig. 01Source: article scan · every article naming itAs of 2026‑10Auto-assembled
Fig. 02 / On the record
- $20 million to $24 millionThe Telstra overcharging draft ACMA sent in advance of its 6 December 2023 release put the headline penalty and refund figure at $20 million; the release ACMA published put it at $24 million. The documents do not show who asked for the changes.Source: Documents ACMA released under freedom of informationFactual accuracy →
Fig. 02Source: figures on file for this name, each tied to the article it came fromAs of 2026‑10Auto-assembled
Fig. 03 / Named together
Fig. 03Source: article scan · articles naming bothAs of 2026‑10Auto-assembled
02 / Connected in the graph
Companies 6
OptusCOMPANY · TELECOMMUNICATIONS · 4ColesCOMPANY · SUPERMARKETS · 2GoogleACTOR · PLATFORM · 1OpenAICOMPANY · AI · 1MedibankCOMPANY · HEALTH INSURANCE · 1Australian Clinical LabsCOMPANY · PATHOLOGY · 1Mechanisms 1
Digital IDMECHANISM · IDENTITY · 1Regulators & bodies 5
The ACCCFEDERAL REGULATOR · 4The ACMAFEDERAL REGULATOR · 4The eSafety CommissionerFEDERAL REGULATOR · 1The OAICFEDERAL REGULATOR · 1Cyber Security NSWACTOR · BODY · 1Agencies & departments 4
Services AustraliaACTOR · AGENCY · 1The ASDACTOR · AGENCY · 1PM&CACTOR · DEPARTMENT · 1NPWSACTOR · AGENCY · 1Police 2
Victoria PoliceSTATE POLICE FORCE · 1NSW PoliceSTATE POLICE FORCE · 1